At VS Breakers Ltd / Volvo Saab Breakers, we want you to buy genuine used Volvo and Saab parts with complete confidence. This returns and refunds policy explains how to return an item, our 60-day returns window, refund timescales, and your consumer cancellation rights. Please read it carefully before requesting a return.
Our 60-Day Returns Policy
Goods purchased from VS Breakers Ltd / Volvo Saab Breakers may be returned within 60 days of receipt, subject to the conditions set out below. To start a return, you must first obtain a Return Authorisation Number before sending any goods back to us. Returns received without prior authorisation may be refused.
Return Conditions
To qualify for a refund or replacement, returned items must:
- Be unused and uninstalled
- Be in their original condition
- Include all markings, labels, and seals
- Be securely packaged for safe transit
For hygiene, safety, and quality reasons, we cannot accept:
- Damaged items
- Modified or tampered items
- Parts with removed identification markings
- Special order or non-stock items
Faulty or Incorrect Goods
If you receive an incorrect or faulty part, please contact our team immediately so we can put things right. To help us resolve your issue quickly, please provide:
- Your order details
- A clear description of the issue
- Supporting photographs where applicable
- Diagnostic reports for electrical components if required
All faulty goods must be returned to us for inspection before a replacement or refund is issued.
Refunds
Approved refunds are processed within 60 days of us receiving the returned goods. Wherever possible, refunds are issued using your original payment method.
Consumer Cancellation Rights
If you are a consumer buyer purchasing online or through distance selling, you may cancel eligible orders in accordance with your rights under UK consumer regulations. To be eligible, returned items must be:
- Unused
- Uninstalled
- Complete
- In their original packaging
Unless the goods are faulty or were supplied incorrectly, the buyer is responsible for return shipping costs.
Restocking Charges
Returned goods may be subject to a restocking fee of up to 20% for non-distance sales orders.
Return Shipping
Customers are responsible for arranging safe return delivery unless we agree otherwise. We strongly recommend using a tracked and insured shipping service so your return is protected in transit.
How to Complete Your Return
To start your return, open the Returns Authorisation Form using the Returns link in our menu and complete it in full. Enter your invoice number as your return reference, as this is what we use to identify and authorise your return, so please make sure it is correct. Once your request is approved, securely package the unused part in its original condition with all labels and markings intact, and clearly mark your invoice number on the outside of the parcel. Then book a tracked, insured collection (see below), and we will process your refund or replacement within 60 days of receiving and inspecting the goods.
Compare Couriers & Book a Collection
Need to send your parcel back to us? You can compare courier prices and arrange a convenient collection from your home or workplace through Parcel2Go. Simply enter your address and your parcel size and weight, choose the best-value courier, and book a collection slot that suits you.